This position has accountability for operating telecom network performance with main responsibility of: Ensure network is up and running at the expected service level Mange technical incidents, faults, major and minor problems resolution on 24/7 time scale Manage changes and outage on the all network and business supporting systems to ensure its alignment with our SLA Plan technical support and service capacity according to overall business growth and roadmap Coach NOC technical team and ensure they are performing at the high level of motivation and competence Proactively support commercial functions to deploy and meet customer requirement Maximize employee productivity, morale, and retention through empowerment techniques and team building and maintain strong working relationships with other staff and partners. Demonstrated the understanding of the role and impact of cross-functional departments and their relative impact on company initiatives.
Minimum 5-8 years of experience in telecommunications leadership/management role Technical knowledge of network routing & switching, VoIP, System administration, Wireless Mobile Cell Sites and transmission operation, Transport, Network operations, as well as experience in developing operational metrics. Training background and manpower experience. The candidate must possess outstanding interpersonal skills, and strong oral and written communication skills. Strong working knowledge of network management tools and operating systems. Experience with regulatory and legal issues associated with governmental regulation of telecommunications services. Pose a technical understanding of wireless networks, functions and equipment and preferably systems and VoIP
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