تحلیلگر شبکه و مشتریان

Job Description

- Supporting end users. Troubleshooting and technical support via phone and email. And advise on the appropriate action and guiding users through step-by step solutions - Track and route problems and requests and proper document resolutions - Prepare activity reports - Oversee the daily performance of computer systems. - Maintain records of daily problems and remedial actions taken, or installation activities. - Enter commands and observe system functions to verify correct operations and detect errors. - Develop training materials and procedures, or train users in the proper use of hardware or software. - Provide technical software, hardware and network problem resolution to all - District computer users by performing question/problem diagnosis clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed;