Job Description
● Responsible for the maintenance, configuration, and reliable operation of network devices such as routers, switches, and firewalls.
● Install and upgrade network devices components and software, and integrate automation processes.
● Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
● Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.
● Perform regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
● Lead Service Desk support efforts, making sure all connected equipment problems are resolved in a timely manner with limited disruptions.
● Responsible for capacity, demand planning, and network performance.