Job Description

CRM admin often has a strong information technology (IT) or industrial engineering background and must interact with users from different departments and understand a range of applications (marketing services, sales, financial, inventory, etc.) He (or she) must be able to train users on how to correctly enter relevant data into the system and verify and reconcile the data that is entered. He (or she) may answer users' questions and work with CRM system vendor, and must collaborate with department managers, technical team and CRM system vendor for designing, developing and implementing work process. Strong communication and customer service skills are important in this position in order to work well with internal and external clients, and some troubleshooting skills may also be necessary when problems arise. -Gather, identify, and analyze CRM software requirements and ensure that they are met. -Assist in creation of long-term strategic goals for high data quality and appropriate data use. -Monitor data quality, data migrations, and data integration. -Evaluate and configure CRM system, and provide detailed end user documentation. -Provide technical support to end users, diagnosing and resolving problems.