Job Description

- Measure the effectiveness of marketing, advertising, and communications programs and strategies. Forecast and track marketing and sales trends, analyzing collected data. - Develop and implement procedures for identifying advertising needs. - Having to make reports and analyzes the reports. - Manage communications with customers and negotiate until Acquiring new customers for sales department. - Updating the web site pages, social media pages and Directories. - Explore and try innovative ways in user acquisition methods for our mobile-based applications. Think of creative concepts for advertising especially in social media such as Telegram and Instagram and websites. - Find new scalable channels and concepts for user acquisition. - Resolve customer complaints via phone, email, social media and online chat. - Provide accurate, valid and complete information by using the right methods/tools - Provide uninterrupted service by helping the customers with all their enquiries - Keep records of customer interactions, process customer accounts and file documents - Being the first one handling customer’s issues and understanding them from their perspective, to give feedback to other departments helping constantly improve the platform in a way it reflects customer’s perspective. - Recommend potential product/services to management by collecting customer information and analyzing customer needs.