Key Account Manager

Alibabagroup

Tehran

Posted 4 months ago

Job Description

- Owning an international and local customer portfolio - Understanding clients' businesses and strategic goals - Be continually in client negotiation in regards to criteria such as retention, bookings, trading value, and revenue. Examples include phone calls, emails, face to face meetings, webinars, marketing - campaigns and event participation - Looking after the customer base actively and personally and thus ensuring the establishment and strengthening of the business relationship - Identifying customer needs and potential proactively, making suggestions and initiating initiatives - Creating reports and presenting them including explanations of the numbers and recommendations for saving options for the customer - Selling additional products and services by working out a real added value of the product for the customer (solution sales) - Supporting new accounts for onboarding and work together with Implementations - Working closely with other departments to ensure customer satisfaction - Initiating measures in good time to avoid customer losses - Increasing customer profitability through targeted and individual measures, but seeing themselves as a mediator between corporate interests and real customer needs.

Requirements

- Having 2-3 years of corporate travel experience (Familiarity with travel business norms and terms is a must) -having preferably come from a travel management company, travel agency, e-commerce company -possessing strong communication skills: abilities to include conveying, receiving, and interpret ideas and information, influence partner decisions and presents the information appropriately to a wide and diverse range of audience -being able to drive actions and achieve results; leading both initiatives and projects to completion -having the capacity to build presentations and present information in a concise, professional and consumable manner -Having basic reporting skills, ability to build reports in excel and provide directional analysis -Familiarity with English is a plus

Job Category

  • Sales & Customer Service

Employment type

  • Full Time

Seniority

  • Experienced professional

Job Category

  • Sales & Customer Service

Employment type:

  • Full Time

Seniority:

  • Experienced professional

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