Job Description
- Owning an international and local customer portfolio
- Understanding clients' businesses and strategic goals
- Be continually in client negotiation in regards to criteria such as retention, bookings, trading value, and revenue. Examples include phone calls, emails, face to face meetings, webinars, marketing
- campaigns and event participation
- Looking after the customer base actively and personally and thus ensuring the establishment and strengthening of the business relationship
- Identifying customer needs and potential proactively, making suggestions and initiating initiatives
- Creating reports and presenting them including explanations of the numbers and recommendations for saving options for the customer
- Selling additional products and services by working out a real added value of the product for the customer (solution sales)
- Supporting new accounts for onboarding and work together with Implementations
- Working closely with other departments to ensure customer satisfaction
- Initiating measures in good time to avoid customer losses
- Increasing customer profitability through targeted and individual measures, but seeing themselves as a mediator between corporate interests and real customer needs.