Job Description

• Owning an international and local customer portfolio • Understanding clients’ businesses and strategic goals • Be continually in client negotiation in regards to criteria such as retention, bookings, trading value, and revenue. Examples include phone calls, emails, face to face meetings, webinars, marketing campaigns and event participation • Looking after customer base actively and personally and thus ensuring the establishment and strengthening of the business relationship • Identifying customer needs and potential proactively, making suggestions and initiating initiatives • Creating reports and presenting them including explanations of the numbers and recommendations for saving options for the customer • Selling additional products and services by working out a real added value of the product for the customer (solution sales) • Supporting new accounts for onboarding and work together with Implementations • Working closely with other departments such as Sales, CS, IT and Back-office to ensure customer satisfaction • Initiating measures in good time to avoid customer losses • Increasing customer profitability through targeted and individual measures, but seeing themselves as a mediator between corporate interests and real customer needs