Job Description

KEY TASKS: 1. Manage the relationship with the Account’s organization: • Map the customer’s organization • Set up the Golnan Puratos’ customer team and organize the meetings with the customer’s DMU at multiple levels. Formalize in the contact matrix (Ref Key Account Plan) • Organize a yearly business review to develop the joint business plan for the coming year 2. Customer Intelligence: • Build the customer profile and keep it up to date • Maintain all relevant informations up to date in the Account Fact File – including the history and confirmations of the Terms and Conditions. 3. Key Account Planning & Execution: • Develop, formulate and implement a Key Account plan for the accounts managed • Preparation of Yearly account plan • Organize a central customer project list and keep this up to date. • Manage all related activities and projects eg category management projects - together with the business development team (field sales, tech support, marketing, operations,…) 4. Business Management: • Follow up & report on the customer’s KPI’s: sales results, service level, quality, profitability, budgets. Clarify deviations and initiate corrective actions where necessary. • Report progress on the account plan on monthly basis. • Review business risks and preparing prevention actions. 5. Pricing and profitability: • Keep the overview of the customer’s commercial conditions and budgets up to date. • Confirm the conditions and budgets each year to the customer in line with the Golnan Puratos procedures • Collaborate with Pricing Department to manage customer specific pricing, integrating all commercial conditions