مدیر امور مشتریان (حوزۀ لجستیک)

Job Description

Entekhab Logistics was founded in 2008, as part of the Entekhab industrial group. Entekhab Logistics provides best-in-class warehousing, freight transportation, distribution, loading and unloading, and home delivery services in Iran. With 25 distribution centers all across Iran, Entekhab logistics tries to deliver home appliances to shops and homes from a variety of leading brands and companies. In fulfilling its promises, Entekhab Logistics derives its greatest strength from its workforce and its powerful distribution network. A national team of more than 500 staff members - wholly dedicated to delivering impeccable customer satisfaction - plays a vital role in Entekhab Logistics' success story. Role description: ● Develop trust relationships with a portfolio of major clients. ● Acquire a thorough understanding of key customer needs and requirements. ● Expand the relationships with existing customers by continuously proposing solutions that meet their objectives. ● Ensure the correct products and services are delivered to customers in a timely manner ● Serve as the link of communication between key customers and internal teams ● Resolve any issues and problems faced by customers and deal with complaints to maintain trust ● Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.