Job Description

We are looking for a qualified IT Technician that will install and maintain computer systems and networks aiming for the highest functionality. You are expected to display good interpersonal skills as you will interact with colleagues from various departments and executive levels. You may require to listen to their technical needs, understand their problems, and implement solutions to them. You will also “train” users of the systems to make appropriate and safe usage of the IT infrastructure. The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology on our business sustainability. Responsibilities and Duties: • Installing and configuring hardware and software components to ensure usability. • Troubleshooting hardware and software issues. • Ensuring electrical safety standards are met. • Repairing or replacing damaged hardware. • Upgrading the entire system to enable compatible software on all computers. • Installing and upgrading anti-virus software to ensure security at the user level. • Performing tests and evaluations of new software and hardware. • Providing support to users and being the first point of contact for error reporting. • Establishing good relationships with all departments and colleagues. • Conducting daily backup operations. • Managing technical documentation.

Requirements

• 3 or more years of proven experience as IT Technician or relevant position • Excellent diagnostic and problem solving skills • Excellent communication ability • Outstanding organizational and time-management skills • In depth understanding of diverse computer systems and networks • Good knowledge of internet security and data privacy principles • Degree in Computer Science, engineering or relevant field • Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)

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