Job Description

Main responsibilities (including but not limited to): • Maintain data centers and all servers of the zone. • Install the server’s OS and administrate the related domains for the zone. • Implement the Zone Systems part of the Disaster Recovery including building the Zone Disaster Recovery Centers. • Securing company data using windows updates, Anti-Virus and Encryption. • Ensure the backup procedures are followed for users and systems data. • Guarantee that the information provided by the system is accurate and usable. • Implement and administer the Sophos Firewall. • Maintain proper documentation for all relative fields of responsibility. • Guarantee the quality, confidentiality and application and protection of company’s “Know-How” • Respect and enforce the security and safety procedures • Report any action that might interfere with the proper functioning of the company • Ensure stability of the systems and communications to avoid any down time in operations. • Guarantee minimum delay in all recovery procedures in order to minimize the impact on operation. • Ensure the Periodical tests “Full Back up restore, Hosts fails over test …etc.” are done according to the procedures and corrective actions are applied. • Support the new openings by installation/configuration of IT systems. • Support all new IT project in Company by installation/configuration of IT systems. • Provide the role of 3rd level support for HO and stores. • To respond to service incidents within the times specified in any Service Level Agreement (SLA). • To provide telephone, e-mail and remote support to help desk team/Company IT, solving their problems and providing procedural documentation as required. • To establish and maintain good working relationships with colleagues, end-users and other professionals (e.g., suppliers and software developers, help desk team). • To test and evaluate new technology. • To procure software and parts as instructed by the Head of IT.