Job Description

•Main Objective: In the IT Support role, you would be responsible for the IT support of users, troubleshooting technical issues, training users, and supporting efforts to ensure compliance and security. •Main Responsibilities: -Provide IT support for software -Ensure that all support calls are resolved and addresses in accordance with the SLA -User administration -Provide IT training to users -Support network, server and telecommunications infrastructure -Develop and refine operating procedures -Assist with the implementation of corporate and regionally driven IT activities and projects -Identify users’ needs and suggest solutions to management