کارشناس پشتیبانی فناوری اطلاعات

شرکت کوبل دارو تهران

منتشر شده 2 سال پیش

سمت شغلی

شرکت

حقوق

آمار رزومه‌های ارسال شده

Job Description

● Perform remote troubleshooting through diagnostic techniques and pertinent questions. ● Determine the best solution based on the issue and details provided by customers. ● Walk the customer through the problem-solving process. ● Direct unresolved issues to the next level of support personnel. ● Provide accurate information on IT products or services. ● Record events and problems and their resolution in logs. ● Follow up and update customer status and information. ● Pass on any feedback or suggestions by customers to the appropriate internal team. ● Identify and suggest possible improvements to procedures.

Requirements

● Bachelor's degree in IT, Computer Science, or relevant fields. ● At least two years of experience as an IT support technician. ● Proven experience as a help desk technician or other customer support role. ● Good understanding of computer systems, mobile devices, and other tech products. ● Ability to diagnose and resolve basic technical issues. ● Proficiency in English. ● Excellent communication skills. ● Customer-oriented and cool-tempered.

Employment Type