IT Specialist (Help Desk)

IT Specialist (Help Desk)

Job Description

A challenging job with a variety of subjects in Networking and IT Security field: Modify, install, and support the IT infrastructures (LANs, WANs, and Internet and intranet systems). Develop, implement and maintain desktop support processes and policies to support the delivery of high-quality services. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Write training manuals and train computer users about IT solutions and policies. Install, modify, and repair computer hardware and software. Run diagnostic programs to resolve problems.

Requirements

University qualifications: BSc in any IT related filed or Software / Hardware Engineering Network+ and MCSE certified At least 3 years of IT experience Experience in providing technical help desk support to end users Good communication and team working skills Hard Working High problem solving and decision making skills Excellent time management and organizational skills to meet deadlines Excellent communication skills and fluent in English Ability to pro-actively learn new technology, processes and other skills Successful candidates must be familiar with supporting virtualized infrastructure, and have experience with leading technologies such as VMware, Symantec and HP Familiarity with the following is asset for the position: Antivirus, Firewall, NOC, VSAN concepts and platforms, Backup Solutions, Mail servers.

About Company

100-499 employees

Venus Glass Co., is the leader of architectural and automotive glass processing industry in Iran. In the architectural and building materials department, we produce top quality glass products that are used in the most prestigious construction projects in Iran. We also add value to architectural glass by combining them with brilliant ideas, metal parts and engineering solutions to make outstanding glass and metal solutions (like glass handrails). In the automotive glass section we supply the most complex glass parts to Iranian car manufacturers.

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