IT Service Manager Solico Group

  • Full Time

  • Tehran

      -   Tehran

IT Service Manager

Posted 15 Days ago

Job Description

IT service managers are responsible for managing the service delivery of information and communications technology (ICT) services and working with teams from IT service operations. • Responsible for making sure that business relations within the organization are managed to enable delivery of ICT services • Manage the day to day delivery of the IT service • Liaise with all other IT service functions to make sure that services are maintained • Lead and direct teams to make sure that service level agreements (SLAs) and operational level agreements (OLAs) are in place with both external and internal teams • Upholds a sense of customer service and measures client satisfaction • Coordinates troubleshooting, support, and service for equipment and networks when necessary • The ability to solve problems and handle multiple tasks in a fast-paced environment • Offers innovative solutions that meet clients’ needs while remaining cost effective

Requirements

• B.Sc. or M.Sc. preferably in the fields of Computer Engineering or Management Fields • Good knowledge of ITIL • More than 5 years of experience in related field • Excellent communication skills • Experience with Computers and Networks • Problem Solving, Analytical Thinking and Decision Making skills