مدیر فناوری اطلاعات

Job Description

• Responsible for the delivery of agreed work products, resources, expertise, and guidance in order to deliver the following:
• Manage service incidents and resolutions.
• Manage service problems and resolutions.
• Manage service requests and fulfillment.
• IT security management and execution of agreed plans.
• Execute ongoing service improvement plans.
• IT supplier management for renewing contracts, and controlling the service levels to ensure services are delivered at the agreed level.
• Financial management including managing service catalog and annual CAPEX refresh budgets and control to ensure forecasts are met.
• Monitor the spending plan and actualization of the budget to capture possible saving opportunities.
• Manage IT service desk, call monitoring, and escalations to ensure staff uses agreed global, standardized IT Service Management processes.
• Manage IT assets records to ensure the assets database is live and reliable.
• Manage IT service configuration to ensure systems configuration is compliant and secure.
• Manage the security penetration test of network, infrastructure, and services.
• Manage IT changes to ensure all standard changes are controlled and approved by CAB.
• Manage IT service continuity and disaster recovery processes including planning, testing, and documentation.
• Implement appropriate risk management processes and take appropriate and timely risk responses.
• Ensure resolution of issues impacting business performance and continually improve IT service or application.
• Manage the application infrastructure support of systems.
• Negotiate, agree, and manage operational plans, service level agreements, and budgets and monitor implementation to ensure targets are met.
• Provide guidance to businesses in terms of information technology innovation and means of exploitation by assessing future technologies that will enhance business performance.