IT Service Desk Specialist

Arya Hamrah Samaneh

Tehran

Posted 2 months ago

Job Description

JOB PURPOSE: Performs Service Desk support functions and operations including Incident response, problem escalation and resolution, issue research and follow-up. Service Desk works 24*7 for a carrier level environment. Roles & Responsibilities(briefly): • Serve as main point of contact for their scheduled shift. • Interact professionally and effectively across various levels of the organization. • work effectively with other staff and customers. • Manage and track customer incidents. • Complete tickets for IT Service Desk inquiries and follow-ups to ensure tickets are updated and acknowledged to the point of verifying completion and closing them out. • Ensure appropriate priority is assigned to reported incidents. • Provide timely responses and updates to ensure customer satisfaction. • listen to issues and provide effective response.

Requirements

Minimum Requirements: • BS in Computer Engineering /IT /Computer Science. • Maximum 29 years OLD. • Live in Tehran. • Working knowledge of MS Office. • Familiar with IP Network basics. • Familiar with Microsoft services, MS Certificate is a plus. • ITIL Foundation Certificate is a plus. • Good command in English Language. • Excellent verbal and written communication skills. • Self-Motivated to grow in a high-tech environment. • Ability to communicate technical information. • Strong team collaboration skills. • Must be able to multi-task. • Full-time job. • Flexible for Work based on Scheduled shift(12 Hours, 7AM-7PM or 7PM-7AM) or daily basis when planned.

Job Category

  • IT - Network Administration

Employment type

  • Full Time

Seniority

  • Junior Professional

Job Category

  • IT - Network Administration

Employment type:

  • Full Time

Seniority:

  • Junior Professional

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