Job Description

• Manage all relationships and contracts with external partner support organizations to ensure support service levels • Maintain staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities. • Recommend controls by identifying problems; writing improved procedures • Ensure Company projects/Requests are implemented with the least risk and highest quality within the defined timeline. • Apply ITIL best practices to improving users support process • Developing other department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems. • Review project plans to plan and coordinate project activity. • Assist in the development of short and long range plans; and studies standardized procedures to improve efficiency and effectiveness of IT group operations • Analysis and development of network infrastructure and network services • Creating, development and maintenance of web systems and virtual servers • Create, maintain and improve the company's internal network • Sustain information systems results by defining, delivering, and supporting information systems; auditing application of systems • Monitor changing network technology and deliver a technology update to the executive team each quarter • Responsible for creating and administering disaster plans that will keep the company functional in the event of a crisis • Manage and oversee the coordination of all IT services • Manage all company-wide system upgrades/migrations • Manage data center operations • Manage Intranet, Internet, and domain-related services • Improve work process using IT Solutions