سرپرست زیرساخت IT

داروسازی دکتر عبیدی

منتشر شده 3 سال پیش

Job Description

We are looking for a qualified IT Infrastructure Supervisor to join our team. You will be responsible for supervising our technical support team to provide excellent customer service and resolve all technical issues. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end user technical support requests, including but not limited to, the coordination of computer service desk functions, software and hardware troubleshooting, and connectivity. Ultimately, you should be able to ensure high quality technical support and increase client satisfaction. Responsibilities: • Supervise the infrastructure and Help Desk teams and evaluate performance • Responsible for managing overall IT day to day operations to improve infrastructure costs, performance and end user satisfaction • Develop daily, weekly and monthly reports on infrastructure team’s productivity • Ensure system performance and SLA's are met • Manages a dynamic team of individuals, constantly searching for creative ways to elevate the capabilities of technology systems to meet business needs

Requirements

• At least 3 years of IT experience including supervising teams • Hands on experience with help desk and remote control software • Understanding of ITIL practices • Solid technical background with an ability to give instructions to a non-technical audience • Customer-service oriented with a problem-solving attitude • Team management skills • Upper-Intermediate English level • Advanced understanding of Microsoft Office applications including MS Excel, Word, Powerpoint, Access and Outlook • BSc degree in Computer Science, Information Technology or relevant field

Employment Type

  • Full Time

Seniority

Details

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