Requirements
University Qualifications: Minimum Bachelor Degree in IT or hardware engineering from a reputable university.
Nature and length of previous experience: Minimum 4 years as IT help desk.
Specialist knowledge:
- Knowledge and experience of installing and troubleshooting hardware and office machines including printers, scanners and copiers
- Knowledge and experience of installing a variety of Windows operating systems and general applications and supporting user needs
- Lots of experience for windows troubleshooting
- Ability to set up and troubleshoot the Passive and Active network and to set up and maintain Domain and Work Group services
- Ability to install and configure firewalls and antiviruses
- Ability to set up and maintain telecommunications networks
- Familiar with virtualization.
Soft Skills and Personality traits:
- Behavioral competencies: Good communication skills, Responsible and accountable, Analysis and problem solving skill, Multi-Task, Result oriented, Ability to work autonomously, Accurate and disciplined
- English language: Working knowledge to handle requirements.