IT Help Desk

IT Help Desk

Job Description

List of responsibilities: - Installing, testing and configuring workstations, related equipment and software. - Managing user accounts, permissions, email and Anti-virus. - Troubleshooting software and hardware problems on the network and troubleshoot technical issues. - Performing timely workstation hardware and software upgrades as required. - Preparing and maintaining documentation. - Managing all system back-up and restore systems. Reporting to: Organizational Development Director. Subordinates: No Subordinate. Length of Probation Period: 3 months. Working hours: 8 to 17. Travel requirements: 3-4 days per week.

Requirements

University Qualifications: Minimum Bachelor Degree in IT or hardware engineering from a reputable university. Nature and length of previous experience: Minimum 4 years as IT help desk. Specialist knowledge: - Knowledge and experience of installing and troubleshooting hardware and office machines including printers, scanners and copiers - Knowledge and experience of installing a variety of Windows operating systems and general applications and supporting user needs - Lots of experience for windows troubleshooting - Ability to set up and troubleshoot the Passive and Active network and to set up and maintain Domain and Work Group services - Ability to install and configure firewalls and antiviruses - Ability to set up and maintain telecommunications networks - Familiar with virtualization. Soft Skills and Personality traits: - Behavioral competencies: Good communication skills, Responsible and accountable, Analysis and problem solving skill, Multi-Task, Result oriented, Ability to work autonomously, Accurate and disciplined - English language: Working knowledge to handle requirements.

About Company

100-499 employees

A leading private company, active in energy industry including oil and gas and power generation, with a remarkable growth over last years