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IT Help Desk (Third Party)

Nestle Iran Tehran

Posted 20 days ago

Job Description

- Installation of Desktop, laptop, tablet, server, printers and other required infrastructure components and perform upgrades and replacements of these components, whenever necessary. - Help users & Execute and maintain user administration processes and procedures for Local Market supported by Customer Care Unit. This includes AD administration functions. - Resolve all LGO user access related problem tickets within SLA timeframes and GLOBE standards. - Management of incidents in the IT infrastructure area, and ensure that they are properly escalated to the GC; - Coordination with LGO customer care and GC support teams in resolving IT infrastructure issues in their market, e.g. Server, workstation operations in all sites in the markets/Region - Support of Microsoft software’s in the sites of Iran - Respond to access-related security issues by providing relevant information & send relevant KPI reports - Compliant & security SOP’s Implementation and administration for the site responsibilities. - PABX management and administration - Participate in NCE projects in the local IT infrastructure in the market. - Maintain customer focus: ensure that He or she has an understanding & afford business needs with level of priorities required. - Ensures that he/she adheres to Nestle Iran Policy on supply and distribution of Infant Milk Substitutes and Infant Foods in Iran. He/she must bear in mind that the promotion and protection of Breast Feeding is important for the infant health. He/she is expected to refresh his/her knowledge on Nestle Iran policy on supply and distribution of Infant Milk Substitutes and Infant Foods in Iran on a periodic basis.

Requirements

- Have relevant degree in IT Engineering. - 2 - 3 Years of experience in IT field - Fluent in English - Skills in required technology IT area - Strong problem solving and analytical skills - Good Communications skills and Ability to work in a team & be a Team player. - Ability to work under pressure Readiness to support team members' challenges to invalid user requests

Job Category:

IT - Network Administration

Employement type:

Full Time

Job Category:

IT - Network Administration

Employement type:

Full Time

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