پشتیبان اجرایی آی تی

Job Description

IT Help desk and administration support Expert is responsible to manage day to day users support related to any IT tools as the first point of escalation for IT infrastructure issues. Main Responsibilities: -Provide on-time, high quality support desk functions upon requests of personnel based on priority, monitor and document the progress of the resolution of the problem -Prepare standard desktop environment for newly acquired computers -Assist the users in carrying out their normal day to day operations on the computers in a smooth fashion i.e. troubleshooting any software / hardware problems related to the user computers or shared equipment like printers, scanners, network adapters, fax machines etc. -Assist new users in the usage of different normally used existing packages -Ensure smooth running of the Telephone Instruments by adding, modifying the extension settings for the users -Handle incidents; assign and update resolutions. -Develop and assist users to access the incident management system to log incidents -Set up and maintain Anti-Virus measures on the Network and all PCs connected on the Network -Asset inventory validation and asset tagging -Conduct regular check of racks, UPS, internet fibers, LANs and APs and any IT equipment -Handle other Network based communication systems like Fax, telephone and etc. - Factory website, Social Media & SMS Panel Management and some other administrative works ▪ As Team Player: - This person can be affected in another related role/position inside the company when it is needed. - Additional related responsibilities can be attribute to the current.