متخصص فناوری اطلاعات

Job Description

● Performing support for software systems in the company. ● Initial diagnosis of the problem and attempts to fix it in the field of portal management. ● If it is not possible to fix the problem, identify the cause of the problem and distribute the tickets correctly to another expert. ● Follow up on tickets if a higher level expert does not respond quickly. ● Perform the desired settings of the customers in the software according to the new needs created for them. ● Educate customers on how to use the software, obtain reports and how to deal with possible errors. ● Provide periodic reports to the support manager.