Job Description
- Diagnosing and troubleshooting software, hardware, and basic network errors and provide technical support;
- Training end-users on how to set up and use organization software and new technologies;
- Performing installation, configuration, and upgrading PC software and operating systems;
- Maintenance of computer hardware, such as monitor, keyboards, printers and etc.;
- Providing technical support over the phone or web;
- Administration of the Antivirus Server;
- Log IT assets;
- Preparing activity reports and solutions;
- Log all help desk interactions.
