IT Expert - Hashtgerd

IT Expert - Hashtgerd

Job Description

- Provide helpdesk support and resolve problems to the end user’s satisfaction - Monitor and respond quickly and effectively to requests received through the IT helpdesk - Monitor Service Desk for tickets assigned to the queue and process based on priority - Report issues to the Service Desk for escalation - Modify configurations, utilities, software default settings, etc. for the local workstations - Assist with onboarding of new users - Install and ensure proper installation of network cables, nodes, connections etc. - Install, test and configure new workstations, peripheral equipment and software - Maintain inventory of all equipment, hardware, spare parts and software licenses - Manage PC setup and deployment for new employees using standard hardware, images and software - Perform timely workstation hardware and software upgrades as required

Requirements

-Bachelor/Master in computer science, Soft Engineering -Minimum 3 years of related experience -Good Communications skills -Excellent Technical knowledge of PC and desktop hardware and Windows operating systems -Based in Hashtgerd/Alborz -Shiva manufacturing company (SHIBA)

About Company

500 employees or more

Main Companies are: Alifard Company, as one of the most reputable companies in production of fruit juices, concentrates and syrups, started its work in Kaveh Industrial city of Saveh in 1979. Currently company is active in production of various kinds of fruit juice, several types of concentrates and syrups under the Sunich brand. Shiva's manufacturing company has started its producing since 1999 by the purpose of producing such products for children, such as Gummi candy, Candy, Puffy and Winter Ice-cream under the Shiba brand. Sayesaman Distribution Company is a sole distribution company for Alifard and shiva products. This company has started its activities in 1995 and at present is covering 30 provinces on direct basis through 16 branch offices throughout Iran. Other provinces are also under the coverage through the sole agents of Alifard Company in each region.

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