- Strong knowledge of Windows Server administration, DCs, AD, DNS, DHCP, IIS, Group Policy, User/ Group administration. - Strong experience in Microsoft Exchange - Deploy and manage business anti-virus solutions - Being familiar and support Virtualization server environment. - Familiar with the different model of Backup Solutions. - Familiar with the Microsoft SharePoint - Ability to evaluate test and deploy infrastructure hardware and software. - Knowledge of enterprise monitoring and management Systems. - Being familiar with MS SQL Server administration and SQL Language is a plus. - Ability to work under pressure and to be able to meet declines. - Interact with other IT engineers, team working skills, project management - Performing deep-dive incident analysis by correlating data from various sources. - Possessing in-depth knowledge on network, endpoint, threat intelligence, forensics and malware reverse engineering, as well as the functioning of specific applications or underlying IT infrastructure - Contributing information and analysis to organizational strategic plans and review - Managing system and process improvement and quality assurance programs - Accomplishes call center human resource objectives by - Recruiting, assigning, coaching and disciplining employees - Administering scheduling systems - Planning and reviewing compensation actions; enforcing policies and procedures - Process standardization i.e., creating, mapping and implementation of internal processes and procedures based on ITIL approach - Ensure compliance of SLA KPIs as agreed in the contract - Using expert knowledge of ITIL V3 Service Transition to define and implement processes and ensuring high quality implementations that will meet the business expectations from live services - Conduct training on processes and procedures implemented for managed services - Manage and coordinate activities during overall Change life cycle for projects and RFCs - Execution of weekly, monthly and quarterly reports for management
- At least Bachelor’s degree with preferably in IT or related field. - 3-5 year’s relevant experience in IT. - Ability to seek out areas for improvement as well as planning and enacting such changes - Establish and maintain effective working relationships with managers, staff, suppliers and others encountered in the course of work - Analyzing needs and product requirements to design - Leadership ability, good negotiator, etc. - Develop supporting information awareness, training and educational material - Maintain an accurate system and control inventory including identification of supporting roles - Analytical mindset / data-driven - Experience Building Strong Relationships Internally and Externally. - Team Leadership Experience or Experience Working within a Team. - A Solid Work Ethic and Desire to Succeed and Grow.
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