- Provide VoIP monitoring, incident response and reporting problems (24/7)
- Administrate and troubleshoot VoIP infrastructures in case of incident
- Document and communicate on cases from inception to resolution, including root cause analysis
- Maintain quality service by following organization standards.
- Configuration and keep the VoIP system Operational
Requirements
- University degree in IT or computer engineering (software or hardware engineering)
- Must have good understanding of TCP/IP and network fundamentals
- Adequate familiarity with FreePBX, Elastix and softswitch
- Adequate familiarity with MikroTik (MTCNA and MTCRE Certifications will be a plus)
- At least two years of relevant experience.
- Ability to constantly build up skillset using a mix of self-motivated and course-based learning environment
- Ability to work independently, proactively to see the big picture and work through solutions as needed and set priorities in a high pressure environment
- Strong communication skills
- Fluent in English
- Rotational Shift-work
- Ideal age range: between 18 to 30 years
- Based in Tehran
