Job Description

•Main Objective: -Full command of English for visa department •Main Responsibilities: -Interaction with passengers -Answering passengers -Provide quality customer service in person and over the phone -Interact positively and communicate effectively internally with staff, GM, marketing, tour, and tour managers as needed -Create, complete, and manage accurate and timely reports to the manager -Create, maintain, modify, and manage all visa events in a computerized environment -Perform other duties and responsibilities as assigned by tour manager or other management -Scan and type all the visa forms -Preparing visa documents for embassies and if necessary going to the embassies with passengers -Filling out visa application forms