Job Description

- Planning and controlling all infrastructure-related operations and responsible for the effective and successful management of the operations quality control and safety measures - Enhance the operational procedure, systems, and principles in the areas of information flow and management, business processes and management reporting - Company representative on regulatory issues; SLA monitoring and control, analyses process workflow - Responsible for the reviews and follow-up team daily tasks and internal teams communication to ensure that the activities doing well - Interface with the other departments for managing daily activities and customer expectations - Ensure Customer satisfaction related to O&M services - Responsible for the reviews of all incidents relating to infrastructure - Follows and adheres to ITIL processes - Change Management, Problem Management, and Incident Management

Requirements

- At least 5 years of experience in Telecom / Managed Service, Management Consulting field or similar industry. - ITIL knowledge and certification is necessary - Familiar with telecom infrastructure concepts - Working with charging, billing | CRM system is preferred - Confident and able to communicate with key managers and other external contacts - To be self-motivated and can develop. - Strong thinking and problem-solving skills - Able to analyze errors/complex situations and identify appropriate solutions - Customer-oriented - Demonstrates a positive attitude toward customer service. - Advanced skills in Microsoft Office, Excel, MSWord and PowerPoint - Fluency in English (written and verbal) - BS degree in software engineering or IT

Employment Type

  • Full Time

Seniority

Details

Employment type

  • Full Time

Educations

Seniority

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