Job Description
- Planning and controlling all infrastructure-related operations and responsible for the effective and successful management of the operations quality control and safety measures
- Enhance the operational procedure, systems, and principles in the areas of information flow and management, business processes and management reporting
- Company representative on regulatory issues; SLA monitoring and control, analyses process workflow
- Responsible for the reviews and follow-up team daily tasks and internal teams communication to ensure that the activities doing well
- Interface with the other departments for managing daily activities and customer expectations
- Ensure Customer satisfaction related to O&M services
- Responsible for the reviews of all incidents relating to infrastructure
- Follows and adheres to ITIL processes - Change Management, Problem Management, and Incident Management