Job Description
Main responsibilities: - Acts as single point of contact for all phone and email queries. - Monitors the progress of requests for incident and ensures that interested parties are kept informed. - Escalates issues to appropriate experts in accordance to procedures, and follow up on incidents when appropriate. - Leverages internal and external resources (knowledge bases, manuals, best practice, etc.) to answer questions and resolve issues - Contributes to the creation/facilitation/maintenance of FAQ documents, knowledge articles and user guides. - Candidates may also be asked to perform other types of IT related tasks.
Requirements
Requirements - Bachelor degree in an IT related field is required - Must be able to work a flexible 24 x 7 x 365 shift roster including public holidays and weekends - Good understanding of English - Good understanding of Networking (TCP/IP) and network security concepts. - Work in a team environment - Willingness to learn - Being familiar with the concept of information security - High integrity, honesty and professionalism - Excellent verbal communication skills
Employment Type
- Full Time
Seniority
Details
Employment type
- Full Time
Educations
Seniority
