IMS Operations Manager

BEHSA - MCI (Hamrah e Avval) Holding Tehran

Posted 3 months ago

Job Description

- Supervise all warehousing operations ensuring inventory compliance while exceeding industry average turnover rate, shrink and other determined KPIs. - Reporting, planning, and auditing inventory while performing analysis to ensure we are utilizing our inventory effectively, purchasing the right equipment, maintaining solid inventory data and reduce sub-rental expenses. - Supervise all shipping and receiving operations, selecting carriers, negotiating contracts and rates and ensuring compliance with all policies and procedures. - Responsibility of all fleet management functions including forecasting appropriate vehicle needs, setting policies and procedures, managing compliance and ensuring efficiencies. - Manage relationships with key operations vendors, leading strategy to drive down pricing and other efficiencies. - Recruit, select, train, assign, schedule, coach, counsel and discipline employees. - Communicate job expectations; planning, monitoring, appraising and reviewing job contributions. - Plan and review compensation actions; enforcing policies and procedures.

Requirements

- At least 5 years of experience in Telecom / Managed Service, Management Consulting field or similar industry. - Have working experience in Call/Command Center from IT/CT outsourcing area. - Service delivery management experience in complex technology based outsourced businesses - ITIL knowledge and certification is necessary. - Fluency in English and the local language (written and verbal) - Confident and able in communicating with key managers and other external contacts - To be self-motivated and have ability to develop. - Strong thinking and problem solving skills - Able to analyze errors/complex situations and identify appropriate solutions - Customer-oriented - demonstrates a positive attitude towards customer service. - Excellent verbal and written communication skills in English and the local language - Advanced skills in Microsoft Office, Excel, MSWord and Power Point

Job Category:

IT - Software & Web Development

IT - Network Administration

Employement type:

Full Time

Job Category:

IT - Software & Web Development

IT - Network Administration

Employement type:

Full Time

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