مهندس هلپ دسک

هلدینگ بان تهران

منتشر شده 3 سال پیش

Job Description

The incumbent is responsible to provide first level contact/technical assistance and support via telephone, email or in person for technology issues, service requests related to computer systems, hardware or software Main Areas of Responsibilities: -Provide technical support for incoming queries and issues related to computer systems, software and hardware through phone, email, ticketing system or in person -Monitor Service Desk for tickets assigned to the queue and process first-in, first-out based on priority -Manage PC set up and deployment for new employees using standard hardware, images and software and train computer users -Install, test, modify and configure workstations, peripheral equipment, printers, scanners, tablets and software -Modify configurations, utilities, software default settings, etc. for the local workstations

Requirements

-Bachelor degree in IT, Computer Science or Engineering -Minimum 2 years similar experience in IT help desk, service desk, and technical support -Demonstrated ability to work independently to resolve complicated problems -Strong customer service, communication, troubleshooting skills -Flexibility to travel and work extended hours or work on -Call as needed in support Technical abilities: -CCNA certification is plus point -MCSE certification is plus point -A+ certification is plus point -Network+ -Familiar with ITIL -Gender Preference: Male -Ideal Age Range: 25 - 35

Employment Type

  • Full Time

Details

برای مشاهده‌ی شغل‌هایی که ارتباط بیشتری با حرفه‌ی شما دارد،