Help Desk

Help Desk

Job Description

The incumbent is responsible to provide first level contact/technical assistance and support via telephone or in person for technology issues, service requests related to computer systems, hardware or software Responsibilities: • Serving as the first point of contact for clients seeking technical assistance over the phone or in person • Provide technical support for incoming queries and issues related to computer systems, software and hardware through phone, ticketing system or in person • Pass on any feedback or suggestions by customers to the appropriate internal team • Record events and problems and their resolution in logs • Monitor Service Desk for tickets assigned to the queue and process first-in, first-out based on priority • Determining the best solution based on the issue and details provided by clients • Manage PC set up and deployment for new employees using standard hardware, images and software and train computer users • Install, test, modify and configure workstations, peripheral equipment, printers, scanners, tablets and software Modify configurations, utilities, software default settings, etc. for the local workstations

Requirements

• Bachelor or Associate degree in IT, Computer Science or Engineering • Minimum 2 years similar experience in IT help desk, service desk, and technical support • Demonstrated ability to work independently to resolve complicated problems • Strong communication, troubleshooting skills • Flexibility to travel and work extended hours or work on • Self-Motivated person • Good understanding of computer systems, mobile devices and other tech products Technical abilities: • Net+ • A+ • CCNA • MCSE, MCITP, MCSA • VMware • LPIC

This position is no longer available.

About Company

100-499 employees

Adorateb, a pharmaceutical distributor company in Iran with more than 500 employees, 13000 square meters warehouse and 23 distribution centers, founded in 2009 for sales and distribution of Cobeldarou and Dr. Abidi’s products. We work daily to provide value and achieve cost savings to our nation's healthcare system and ensure that every day prescription medicines and healthcare products are delivered safely and efficiently to patients nationwide. We are committed to the efficient and safe delivery of lifesaving pharmaceutical products to drugstores and ultimately millions of patients. We try to ensure that our services exceed expectations. As we realize the effect of proper supply of pharmaceutical products on human’s life, we always try to improve the quality of our services. In order to assure the quality of our services, we employed the requirements of GSP & GDP stand...

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