Job Description
Mobtakeran Goldiran Engineering and Consulting Co., one of Goldiran's Group subsidiaries, active in CAC- HVAC, is looking for a Help Desk Expert with the following responsibilities:
● Collect requests from all functions and stakeholders, record and provide answers to users within the defined SLAs.
● Ensure the quality of the solution provided for end users and perform the required optimization in any of the areas.
● Install, configure and maintain laptops, desktops, printers, and scanners.
● Prepare periodical reports on the services for senior managers, analysis the majority of each issue, and provide plans for the mitigations.
● Perform daily activities to ensure the smooth operation of IT systems and services both for the user side, network, and backend.
● Effective engagement with internal and external stakeholders including IT suppliers.
● Ensure the systems and services are compliant with IT policies and strategy.