Job Description
- Diagnose computer errors and provide technical support.
- Troubleshoot software, hardware and very basic network (L1) issues.
- Train end-users how to setup and use organization softwares and new technologies.
- Install, configure and upgrade PC software and operating systems.
- Clean and maintenance of computer hardware, such as monitor, keyboards, printers and etc.
- Provide technical support over the phone or Web.
- Use specialized help desk support software to take control of end-user’s computers to troubleshoot, diagnose and resolve complex issues.
- Prepare activity reports.
- Log all help desk interactions.
- Working time: Saturday to Wednesday 08:00 to 16:45.
