روژین فارمد

منتشر شده 4 سال پیش

سمت شغلی

شرکت

حقوق

آمار رزومه‌های ارسال شده

Job Description

Main Responsibilities: • Responding to queries via chat, email, or phone • Training other staff members on troubleshooting and diagnosing problems • Writing, editing, and revising training manuals for new and updated software and hardware • Providing technical assistance for questions and problems • Resolving problems with networks and other computer systems • Diagnosing system errors and other issues • Following up with customers to ensure full resolution of issues • Requesting feedback and/or monitoring calls and other methods of correspondence to improve training methods • Running reports to analyze common complaints and problems • Installing or changing software to fix issues • Remotely accessing hardware or software for clients to make changes and fix problems

Requirements

• BSc in computer engineering/IT • Strong demonstrated knowledge of Network plus • Microsoft MCSA/MCSE/MCITP knowledge • Knowing passive • ability to work with printers and fax • Self-motivated and show clear enthusiasm for new technology and solutions • Minimum 2- or 3-years’ experience in IT help desk, service desk and technical support • Familiar with VoIP, video conferencing and wireless communication • Flexible with working long hours • Strong demonstrated knowledge of Microsoft operating systems and services • Strong professional and interpersonal skills with the ability to interact with co-workers and users in a respectful and professional manner • Familiar with different operating systems • Strong knowledge of Problem-solving skills • Good time management skills with ability to priorities effectively and work to deadlines • Excellent team work skills • Good command of English • Applicants must be based in Tehran

Employment Type