Job Description

• Logs all Help Desk interactions • Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware. • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN) and other systems. • Install, modify, and repair computer hardware and software. • Responds to requests for a technical assistance or an information via phone, email or other communication tools • Diagnoses and resolves technical IT hardware and software issues • Prepares activity reports • Identifies and escalates situations requiring urgent attention • Manages software installations according to user requests • Maintains and checks licenses of software that need license • Installs new notebooks & Manages user accounts • All related work Cloud Expert