Help Desk - Sirjan

Help Desk - Sirjan

Job Description

• Logs all Help Desk interactions • Provide technical assistance and support for incoming queries and issues related to computer systems, software and hardware. • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN) and other systems. • Install, modify, and repair computer hardware and software. • Responds to requests for a technical assistance or an information via phone, email or other communication tools • Diagnoses and resolves technical IT hardware and software issues • Prepares activity reports • Identifies and escalates situations requiring urgent attention • Manages software installations according to user requests • Maintains and checks licenses of software that need license • Installs new notebooks & Manages user accounts • All related work Cloud Expert

Requirements

Experience: At least 1 years of experience in related work Education: Minimum Associate’s degree and upper in Computer, IT or other related fields Language: Farsi and a basic knowledge of English, Other Language Skills are advantage. Other Skills: Team Management, Negotiation Skills, Presentations Skills Office Software: Medium

About Company

500 employees or more

Goldiran is a group of several companies that Produce, Distribute, and provide After Sales Services for LG Products in Iran. The products in its basket include (but are not limited to) Home Appliances (Dish Washers, Washing Machines, Refrigerators), Home Entertainment (TVs, Audio Videos, Home Theaters), Air Conditioning Systems (Residential & Commercial), Mobile Phones and .... Goldiran started its activities in 1997 and has grown rapidly ever since employing more than 3000 full time staff at the group level. Customer orientation, dynamic environment, career opportunities and its close partnership with LG Electronics make working in Goldiran a challenging and fulfilling experience.

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