کارشناس پشتیبانی فناوری اطلاعات

تپسی تهران

منتشر شده 2 سال پیش

Job Description

● Complete all assigned support requests within the established time frame based on priority. ● Responsible for timely escalation and communication on all unresolved and escalated work orders. ● Provide professional, immediate, and courteous responses to requests for assistance. ● Recommend proactive remedies to IT management for problem areas. ● Maintain, configure, support, and implement desktop computing hardware and software technologies. ● Troubleshoot technical issues, provide technical support, and facilitate trouble tickets. ● Resolve problems of customers which raising by tickets, emails, or phone calls.

Requirements

● Bachelor's degree in Information Technology or Computer Engineering. ● Knowledge of Windows, and Microsoft Office. ● Excellent communication skills and troubleshooting skills. ● More than 3 years of experience as an IT Support or Help Desk. ● Knowledge of Network+. ● Familiar with Microsoft Services (DNS, DHCP, etc.). ● Familiar with Exchange Mail Server. ● Flexible with being on-call support.

Employment Type

  • Full Time

Details

برای مشاهده‌ی شغل‌هایی که ارتباط بیشتری با حرفه‌ی شما دارد،