Job Description
● Complete all assigned support requests within the established time frame based on priority.
● Responsible for timely escalation and communication on all unresolved and escalated work orders.
● Provide professional, immediate, and courteous responses to requests for assistance.
● Recommend proactive remedies to IT management for problem areas.
● Maintain, configure, support, and implement desktop computing hardware and software technologies.
● Troubleshoot technical issues, provide technical support, and facilitate trouble tickets.
● Resolve problems of customers which raising by tickets, emails, or phone calls.