Help Desk Expert

Help Desk Expert

Job Description

- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. - Respond to queries either in person or over the phone. - Train new joiners to how to work with special software. - Maintain daily performance of computer systems. - Install, modify, and repair computer hardware and software. - Clean up computers. - Run diagnostic programs to resolve problems. - Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. - Install computer peripherals for users

Requirements

- BSc in Computer Engineering or IT - Knowing Network plus - Knowing Microsoft MCSA - Knowing Mikrotik MTCNA - Knowing WLAN - Knowing LAN - Knowing Passive - Ability to work with printers and faxes - Excellent interpersonal and communication skill - Have a good knowledge and enough experience to face with unknown issues and resolve them. - Self-motivated and highly enthusiastic about new technologies and solutions.

About Company

50-99 employees

Ertebat Gostaran Kadoos is a knowledge based innovative company providing mobile value added services. The company was founded in 2016 by a group of academic elites and knowledgeable experts, and in less than three years it has been able to achieve an excellent ranking among top V.A.S companies and sign several contracts with some of the greatest Telecom Aggregators of the country. Throughout the time, the most important activities of the company were providing distinguished Value Added Services and developing appealing mobile applications and campaigns in order to achieve satisfaction of subscribers of Hamrah Avval, Irancell (the country’s main mobile operators) and fixed line operators, in addition to improving social media advertising and partnering with IRIB Television. This company is honored to have provided valuable services for subscribers of the above mentioned operators and ...

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