Job Description
● Interact with company users through the ticketing system, e-mail, and phone to provide technical support for users remotely or onsite and maximize user satisfaction by reducing ticket resolution time.
● Troubleshoot window, network, hardware, software, and mobile device problems and find solutions or transfer up-level problems to network and system experts or central IT group.
● Cooperate with vendors to deliver required outsourced services for the company.
● Train new users.
● Daily or weekly reporting to network and system chief or IT manager.
