Head of E-Commerce Operations

MAF Hypermarkets of Pars

Tehran

Posted a month ago

Job Description

• Manage day to day operations of the online store, including daily order fulfillment • Account management of all sales channel partners and vendors • Manage workflows of new product set-up and listing (strong grammar and writing skills in both Arabic and English required) • Management of customer service for all sales channels • Set up initiatives to deliver engaging customer experiences that drive conversions and retention • Gather data from various sources (site analytics, customer research, competitor research) and convert these into insights, opportunities, and road map enhancements • Lead product forecasting to supply the site with accurate units to meet customer demand • Manage accuracy of stock delivery on all new product launches • Collate all information and update monthly Management reports • Conduct ad hoc reporting on business, stock, and customer service metrics

Requirements

• Bachelor's degree in Business, Logistics, Engineering, Supply Chain or related field • At least 4 years successful experience leading a large operations organization • Demonstrated success in the management of team and very strong leadership traits. • Excellent written and verbal communication and presentation skills. • Strong analytical, numerical and reasoning abilities; problem analysis and problem resolution at both a strategic and functional level. • Proficient in WMS systems and how they relate to inventory control and accuracy. • Demonstrated success in the management of third-party providers in the areas of warehouse operations, value added services and transportation. • Startup mentality: creative, and constantly iterating to be best-in-class

Job Categories

  • Business & Data Analysis/ Economic Analysis
  • Project Planning & Controlling

Employment type

  • Full Time

Seniority

  • Manager

Job Categories

  • Business & Data Analysis/ Economic Analysis
  • Project Planning & Controlling

Employment type:

  • Full Time

Education:

  • Business/Commerce

Seniority:

  • Manager

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