Head of CRM

Head of CRM

Job Description

We are looking for a CRM Director to set and monitor marketing strategies that will foster profitable long-term relationships with clients. In this role, you will coordinate with our Sales directors to boost our company’s market presence and increase customer engagement. To be successful in this position, you should have solid experience with Customer Relationship Systems and KPI metrics. You should also be able to identify new opportunities and proactively address customer concerns.

Requirements

- The candidate should have minimum 5 years of experience in a similar position in Retail or leather industry. - The candidate should have good PR and be able to communicate with customers (satisfied and unhappy). - The candidate should be able to design and implement systems (processes, required forms, etc.) - The candidate should have the ability to train POS staff and continuously monitor their performance and help them to improve.

About Company

100-499 employees

In the 1370 AH(1990), Dorsa brand founded with the leather goods production idea by Amir Kazem- Nourmohammadi and Shahin Fatemi. The mission of the Dorsa makers was to create a high-quality brand with a global position. The second decade of Dorsa's life began with a brand-oriented and selling knowledge. The first major step toward globalization was taken in the early 2000s. During this decade, Dorsa registered as a high-quality brand and launched its products in the first professional leather store with the name of Dorsa in Tehran. In the age of ten years of knowledge, more shops were opened in various cities of Iran and more people became acquainted with pure leather goods. But values were not limited to high-quality production, Because the leaders sought to create a true brand position in the minds of the audience. On the strategic brand development road, Dorsa has developed a s...

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