مهندس خدمات میدانی

Job Description

● Follow operational end-to-end action with the subcontractors to erase the network Problem. ● Troubleshoot and repair equipment breakdown or failure. ● Fix the problem in case of an outage and define an action plan to avoid the same problem in the future. ● Verify that network installations and activities are performed according to safety rules. ● Support Network integration for the integration of elements and ensure all alarms are cleared before any confirmation. ● Perform PM activities on each site assigned to his region, produce a report on each site with the detailed problem, and propose a solution. ● Detect all elements (Gen-Set, AC, Tower) related issues regarding all CM and PM needs to be performed. ● Follow and audit PM done by the subcontractors. ● Check the preventive maintenance report provided by the subcontractors and highlight in case of deviations. ● Work closely with Back Office, Customer Care, and Optimization to solve customer complaints related to his area, Fix the customer complaint within the agreed SLA. ● Check before leaving the sites, and confirm the clearance for all the alarms with the Front office engineer. ● Prepare weekly meetings with the Subcontractors to define an action plan regarding the Radio alarm still pending, projects, and action plan. ● Report and address immediately any deviations and anomalies, and ensure to send maintenance intervention report after each intervention (Internal or from Subcontractors). ● Ensure all the information regarding the trouble (Alarms, Customer complaints) is completed in the system (Trouble Ticket /Network Database). ● Ensure the stock database is always updated. ● Update the network database for each action done in the network. ● Responsible to have full information regarding the materials, equipment, and routing plan for his updated region (Soft and Hard). ● Produce a monthly report on all power/Transmission/HW outages and provide root cause analysis.