Field Services Engineer

Naghsh Aval Keyfiat (NAK)

Sanandaj

Posted 2 months ago

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Job Description

• Follow operational end to end action with the subcontractors to erase the network Problem. • Fix the problem in case of outage, and define action plan to avoid the same problem in the future. • Perform PM activities on each site assigned on his region, produce report on each site with detailed problem and propose solution. • Detect all elements (Gen-Set, AC, Tower…) related issues regarding all CM and PM needs to be performed. • Follow and audit PM done by the subcontractors. • Work closely with Back Office, Customer Care, and Optimization to solve customer complaints related to his area, Fix the customer complaint within the agreed SLA. • Receive Work Order/CR, check and confirm if any problem can be issued during the execution, inform the management in case of issues. • Respect the agreed SLA for WO/CR execution, and inform Front office shift for any delay regarding previously agreed timeline execution. • Check before leaving the sites, and confirm the clearance for all the alarms with the Front office engineer. • Ensure all the information regarding the trouble (Alarms, Customer complaints) is completed in the system (Trouble Ticket /Network Database). • Be responsible to have full information regarding the materials, equipment and routing plan for his updated region (Soft & Hard).

Requirements

• Local Candidate • Fully understand the O&M environment & Requirement. • Complete understanding and hand on experience on Node part related Tools. • Field maintenance activity management. • Minimum of 3 years working experience in relevant technical fields. • 2 years in operating modern cellular telecommunications systems, preferably GSM. • Ability to work off hours depending on Network outages and the Customer requests. • Full time availability (24x7) to support after office hours and be able to relocate with in the country.

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