Job Description
About the role:
You will be a key member of the UX research team, and responsible for foundational and directional research across the product, working with different cross-functional feature teams. In this role, we specifically focus on performing contextual inquiry and observatory methods. We need someone who’s eager to take various rides, observe and document drivers’ pain points, and report the findings in professional deliverables. You will be part of the design and research team for the business, reporting to the UX research lead, and together be responsible for delivering world-class research.
Responsibilities:
● Collaborate with product designers on processes to gather, distill, communicate, and create actionable knowledge to drive product decisions.
● Accompany drivers on weekly basis to observe and document required items.
● Conduct usability tests on prototypes with different drivers.
● Ask questions, gather data, and analyze data.
● Advocate research findings to diverse audiences through written and oral presentations.
