Job Description

-Manages and oversees the delivery of facilities and office services at Tehran including but not limited to facility maintenance, cleaning, waste management, space management, food services, fleet management, workfare services, utilities management, security &reception, postage &courier services -Manage a team of facilities onsite staff and 3rd party suppliers to provide high quality facility services -Conducts weekly reviews of facilities management operations on site, provides monthly operations report to FREM Area Manager -Identifies and implements continuous improvement actions to ensure that expected level is achieved in every aspect of service delivery with particular focus on cost, quality and employee satisfaction -Management, monitoring and monthly reporting of 3rd party supplier’s performance through Metrics/KPI Management approach, by partnering with supplier management team, FREM Area Manager, Finance and HR Director -Ensure 3rd party service contracts are being delivered in a cost-effective way -Establishing a logbook for the service requests to track requestor, request description, response and resolution time and providing monthly reports to FREM Area Manager, Finance and HR Director -Handling service escalations which are not resolved at the agreed response/ resolution time and driving respective communication accordingly -Managing the impact of space and headcount changes on site -Supporting FREM Area Manager and Management team for Real Estate projects -Manage car fleet operations in compliance with TP local car policy and procedures -Responsible for managing site FREM communication to end users with the approval of respective REM Area Manager/ Finance and HR Director -Maintains the work environment, practices and training to avoid accidents and hazards and contributes to a safe and healthy work environment -Ensures contingency plans are in place for emergencies. These include approved business continuity plans, disaster recovery plans etc. in the scope of Facility Management -Conducts incident reviews and Root Cause Analysis, Site Stand Downs and drive consequence Management for all incidents -Ensuring that OHS procedures and standards are being complied on site in cooperation with OHS officer, including ensuring that FM suppliers comply with necessary standards. -Work with all related parties to ensure that all country legislative requirements (including inspections) are carried out and dealt with in an appropriate manner -Inspires and behaves with unquestioned integrity and in accordance with Company Policies