Expert Responsible for After-Sales Service - Alborz

Expert Responsible for After-Sales Service - Alborz

Job Description

- Analyze and analyze parts and identify defects - Check the amplitude by PVQI device to check the return parts - Ensure that faulty components are removed from customer lines and reduce PPM - Mastering the requirements of Sapko and Sazeh Gostar - Preparedness and cooperation in carrying out internal and external audits - Participation in internal and external audit action plan - Monitoring customer complaints and track response to customer complaints - Analyzed and disposition of returned and defective parts - Monitor how to receive and respond to customer complaints

Requirements

- At least Bachelor's degree in Electrical, Mechanical, and Polymer fields and other related fields - Familiar with the automobile industry and its system - Mastering the requirements of Sapko and Sazeh Gostar - Work experience in the representation - Good familiarity with customer requirements - Fluent in Office software - At least 5 years' experience in the field of after sales services in the automotive industry - Familiar with English

About Company

500 employees or more

RAZ investment and governance/strategic development Company, was established with the aim of presenting consulting services, management, investment in industrial sector, mines, technical, production engineering and trading in the year 2011. As per the experiences gained from the beginning of establishment and strategic orientation, company’s organizational structure underwent essential revision in 2016. At the moment, RAZ holding is among major stockholders of 21 companies in different investment areas such as automotive, Automotive Spare parts, Oil , Gas & petrochemical, mineral water, social responsibilities and….

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