Job Description

Develop and implement strategies for providing cost-effective, consistent, and reliable maintenance services to customers that fulfill ongoing maintenance agreements and achieve specific business initiatives. • Field operations • Responsible for a high level of customer satisfaction in the region • Functional and disciplinary leadership of the Service Team in the region • Responsible for developing the personnel ensuring their motivation, continuous development, and achievement against regional targets • Coaching the technical-oriented Supervisors of today, to be customer-, service- and result-oriented Line Managers • Selection of personnel, training and continuous qualification of the employees • Dealing with complaints as well as continuous supervision of customer satisfaction • Developing actions on the basis of provided market analysis. Creating the business plan including budget planning and budget control for the individual Service Supervisors and possibly for the various product groups, in order to allow a short-, intermediate- and long-term control of the regional Service Sector. Sales • Service repairs • Responsible for sales in the Service Sector of the region • Responsibility and monitoring of the sales results including a continuous analysis and coordination of the sales and return target in order to secure the portfolio (unit and value) • Ensuring Renegotiations • Proactive customer care of the existing customers • Securing and extending the existing maintenance portfolio, pricing and profitability of the SABA customers • The Service Operations Manager also ensures that • Service Supervisors allocate the fitters on the basis of precise maintenance planning and routing. • Service Supervisors/fitters and subcontractors get the statutory safety instructions. • Service Supervisors/fitters and subcontractors wear personal protective equipment. • Fitters provide the services as agreed in the contract. • Agreed dates for maintenance are met. • Customers get information about the dates for maintenance in advance. • Service Supervisors accurately organize the emergency service including the emergency service areas. • Technical Safety Inspections are done, and that the customer is informed about the dates in writing. • Handover from Installation to Maintenance runs orderly. • Continuous improvement of the work processes • Participation at the Meetings of the Service Management at the national level