ERP Support Analyst (Sage X3)

ERP Support Analyst (Sage X3)

Job Description

The position holder is responsible for the provision of Sage X3 ERP Support and Maintenance to IT users. Providing technical support to application queries, ensuring incidents are resolved efficiently and professionally in line with service level agreements. Fundamental to the role is the ability to offer exceptional customer service, through excellent written, oral and organizational skills, whilst delivering accurate technical resolutions to issues. Job Description: - Sage ERP X3 system support at administration level as well as user application support. - Support users in evaluating requirements and determining solutions - Specify and Support on-going development of X3 application - Manage user access & security - Managing Interfaces to and from other systems - Design and manage UAT - Design and lead internal training plans - Troubleshooting all aspects of the X3 system - Help desk monitoring and support - Assist with patches upgrades and deployment of the additional module - Screen and other interface modifications - Design, implement and maintain ERP reports - May perform other application development tasks, i.e. maintenance of existing databases, assist with application software upgrades, integrations with X3 ERP - Manage and verify system back-ups and recovery - Responsible for maintaining up-to-date system documentation

Requirements

- At least 3 years proven experience of ERP systems function support as well as solution implementations and support. Preferably Sage X3. - Strong proven knowledge and experience of ERP suite administration. Preferably knowledge in Sage X3. - Proven record in developing management reports from the system or linked SQL applications - Strong troubleshooting skills at both the operating system, database, application, and web services integration levels. - Financial background essential

About Company

500 employees or more

Unilever is one of the world\'s most successful & largest FMCG multinationals with leading food & personal care brands. We have more than 400 brands, such as Lux, Dove, Signal, Lipton, etc. We meet every day needs for nutrition, hygiene and personal care with brands that help people feel good, look good and get more out of life. We are the number 1 fast-moving consumer goods employer of choice among graduates in 34 countries. 169,000 people work for Unilever. Our products are sold in more than 190 countries, generating sales of 52 billion in 2016, and more than 2 billion consumers worldwide use a Unilever product on any given day. 13 brands have sales of more than €1 billion a year. • By 2016, over 600 Unilever sites were sending zero non-hazardous waste to landfill.

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