Job Description

• Assists in developing procedures to ensure integrity of ERP system and databases. • Assists in ensuring that external/internal regulations and policies governing data management are met, including regulations concerning security, audit and privacy. • Thoroughly understands ERP subsystem in order to assign appropriate system access to users at different levels across the institution. • Develops and implements project plans for ERP functional support tasks. • Three-plus years of experience in supporting database and database applications, Microsoft SQL preferred. • Troubleshoots application software and database problems on a timely basis. • Works as a system analyst with key personnel to help define user needs and develop data processing solutions. • Maintains liaisons with business, technical staff, and extended support organizations for resolution of ERP issues. • Works with end-users to analyze, design, construct and implement small applications in support of regular business operations; documents applications and provides cross-functional training as needed. • Works with end users on all functional modules to document business needs/requirements for upgrades and enhancements. • Assists in supporting the student, faculty, and staff facing portal. • Develops and presents training materials for end users. • Maintains confidentiality of information exposed to in the course of business regarding students, supervisors or other employees. • Contributes to a safe educational and working environment by participating in all drills and training and being prepared to take action should a health or safety emergency occur. • Requires the kind of teamwork, supervision, and personal interaction, that cannot be had in a home office situation; therefore, regular and predictable on-site attendance is a job requirement. • Performs all other duties as assigned. Reporting to: IT Manager. Length of Probation Period: 3 Months.

Requirements

• University Qualifications: Bachelor’s degree in Computer Information Systems or a closely related field. • Nature and length of previous experience: Three years of increasingly responsible • experience in an information technology supporting ERP environment. Specialist knowledge: • Demonstrated knowledge of systems analysis and information technology principles. • Experience with reporting and analytic applications from the Technical support perspective (application support, object definitions, end-user support, etc.). • Customer service minded and solutions oriented. • Ability to work with a wide variety of problems and personalities, while continuing to promote a professional and pleasant demeanor. • Knowledge on supporting and maintaining MS Dynamics NAV is preferred. • Ability to exercise substantial judgment and work with limited supervision. Soft Skills and Personality traits: • Ability to work a flexible schedule, including evenings and weekends; • Ability to work with a variety of personalities especially employees experiencing frustration with technology; • Interprets or discusses information with others, which often involve terminology and concepts not familiar to many people; regularly provides advice and recommends actions involving complex issues; • Ability to work a flexible schedule, including some evenings and weekends; • Subject to a criminal background check prior to employment. • Experience with Business Objects, reporting tools and analytics solutions; • Experience with Microsoft SharePoint

برای مشاهده‌ی شغل‌هایی که ارتباط بیشتری با حرفه‌ی شما دارد،